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FAQ’S

PC REPAIR FREQUENTLY ASKED QUESTIONS

Geeks On The Spot understands that when your computer needs to be serviced, you may have certain questions or concerns about our PC repair process. Below are some answers to some of those common questions you may have.

Remote support services, are generally used for routine repairs and check-ups. More major services such as virus and malware removals, OS repairs and anything that is related to the software of your computer. By allowing one of our Certified Technicians to remote Access your PC, you have the ability to have the issue resolved in a timely manner in the comfort of your house or Office, and at the same time being able to supervise everything that is being done feeling secure because of the encrypted connection we will established. Our Remote repairs services are performed at a flat rate cost making it affordable for you and getting your issue resolved in the fastest way.

Most repairs Onsite or remotely may take between 3 to 6 hours to complete a full tune up in your PC as well to get everything set up for you. There are situations where the repairs may take longer such as when parts (hardware) have to be ordered or based on the type of request you may have. Geeks On The Spot strives to only use high quality, often original equipment replacement parts and not use cheap, knock-off, low quality parts that will only fail in a short time. These parts are not always readily available; however, we will make it happen for you.

Let´s start with the fact that we offer Free diagnostic for remote assistance, then to answer this question we´ll say that until we have had a chance to fully evaluate the issues you are having with your computer and what it will take to bring it back up and running then we will provide you with the best option of one our plans to properly fit your computer needs and have it perform as you expect it. Once you initiate with our free consultation. You can feel confident that any issue with your computer will be now in our hands and properly resolved.

Part of the free initial consultation is to determine the best options for you and your computer needs. Sometimes, upgrading to a new computer system is the best option for you, and Geeks On The Spot will be there to help you make that upgrade process the best experience for you with the best prices in the market

The protection of your information is the FIRST priority at Geeks On The Spot. As long as your hard drive and data integrity are still in good shape, Geeks On The Spot always begins every service with a complete backup of your system and data. If there is any problem with the data on your Operating system, we will notify you about that immediately and properly discuss the options you have going forward.

We all like free, right? As the saying goes…’You get what you pay for.’ While there is no 100% guarantee with any anti-virus solution, there are several ways for viruses to get into your computer system. Geeks On The Spot do not recommend any of the free antivirus. They simply do not offer the same quality of protection as paid products. When you pay for an anti-virus, you get far better protection than what any of the free one as well is guarantee. Geeks On The Spot has created a comprehensive package of several products that, when combined with the other steps mentioned in an earlier question, we feel is the best protection solution for your computer system.

Absolutely yes. Geeks On The Spot will build a brand new system for you using only the highest quality handpicked parts and components, then hand assemble and set it up especially for your use. Contact us now! for full details and a free consultation to start your custom build today.

Currently, Geeks On The Spot does not repair mobile devices. However, we can help you to set up your mobile devices and help you learn the basics of using most mobile products. If you are in need of repair for a mobile device, we can help you find a repair service to fit your needs.

Yes, we do, Geeks On The Spot specializes in the repair of Microsoft Windows based PC’s & MAC. There are other plans that include Macintosh services, please review our PLANS now.

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